step up to better customer care
Your customers require timely, professional service. The right tools can make all the difference in their experience … and your bottom line.
Appia’s Call Center solutions use Cisco Systems Contact Center technology to deliver sophisticated features at a price almost any organization can afford. Our solutions can handle as few as five and as many as 200 agents.
- Improve agent productivity by enabling both centralized and distributed call processing
- Locate agents anywhere and still manage centrally. This feature alone can justify Call Center if you have agents who work from home or at regional offices
- Minimize customer hold time with call routing options
- Get the tools you need to measure and manage call center performance, such as our exclusive Web Wallboard monitoring and management tool, accessible from anywhere via a Web browser
- Help your customers navigate to the resources they need
- Improve responsiveness by interfacing with contact management applications
- Manage call center costs by scaling agent teams up or down quickly and easily
- Appia’s Call Center supports VXML, Web integration using HTML trigger pages, full XML parsing, capture of XML data from enterprise Web servers, and support for e-notification services
More information and optional features
